At A Glance

Tons of composting across all dining locations on campus.


Includes Fresh Food Company and Retail Dining.

Number of passengers transported on shuttle routes.


Number of packages processed through campus mail.


Number of bednights summer camp residential attendees and intern housing attendees stayed from June 1-August 1, 2023.


Bednight is defined as a measure of occupancy of one person, assigned to one bed for one night.

Meals served to summer camp and conference attendees from June 1-August 1, 2023


Meal plan student participation.


Events & Enhancements

Hospitality & Auxiliary Services focuses on delivering valued experiences. At the heart of those experiences is the Wake Forest campus community. By utilizing local partnerships and hosting collaborative events, we provide a variety of engaging programs that build community and make connections. Our teams continuously pull together to show their dedication & spirit to serve.


SNacks with TAPS March 2023
Grand opening of Billy D's at Zick's. Chef William Dissen passing out his famous chicken sandwich to students on campus.
University Stores team attended a safety training.

Innovation & Collaboration

  • Snacks with TAPS. The Transportation and Parking team hosted a new event, “Snacks with TAPS”. This event provided a unique opportunity for members of the campus community to drop by, enjoy a tasty snack, and engage in casual conversations with the TAPS team. This event wasn’t just about addressing any transportation and parking questions, it was about a chance to foster connections and get to know the individuals behind the scenes.
  • Billy D’s at Zick’s Grand Opening. Renowned as the world’s most sustainable chef, William Dissen, widely known as Chef Billy D, made a guest appearance on February 9, 2023, for the grand opening of Billy D’s at Zick’s. To mark this special occasion, Chef Dissen treated attendees to a tasting experience featuring his acclaimed dishes such as the Billy D’s chicken sandwich, mac and cheese, chicken tenders, and more. We are excited to offer these sustainable options as a thoughtful food choice for the entire campus community.
  • University Stores Safety Training. University Stores worked with University Police to provide safety training for all our Bookstore and Deacon Shop Employees. Emergency Services Manager, Chauncey Bowers, provided his insight and expertise on protective actions our team should take in the event of an emergency including what to do in the event of an active shooter, severe weather, shoplifting, evacuations, and a fire emergency.



New lighting installed in the Pit

Lighting Efficiency Project

The lighting efficiency project was completed in The Pit over the summer. The lighting was upgraded to energy-efficient LEDs and new window treatments were installed. This project will help reduce the amount of time the lights are on throughout the academic year, as they are set on a schedule and able to be dimmed.

Smith’s Cafe

Our new coffee shop concept, Smith’s Cafe has replaced Camino’s in ZSR Library. Smith’s Cafe hosts pastries and baked goods from local providers and we have partnered with Winston-Salem’s BYGood Coffee for our brews.

New coffee shop concept, Smith's Cafe. Located in ZSR library.  Hand holding a coffee in front of the new Smith's Logo.

Photo of the new La Sabrosa sign, located in the retail dining area in the Benson Center.

La Sabrosa

A fresh new concept has replaced Yama’s in the food court. La Sabrosa will be serving up your favorite “mexi-cali” meals.


Chick-fil-A’s kitchen was renovated over the summer and new equipment was installed to help better serve our campus community.

Photo of Chick-fil-A located in the retail dining hall.

Magnolia Room Buffet Counters

The Magnolia Room got a much-needed upgrade and new buffet counters have been installed! These custom serving counters help our dining team keep the food warm/cold for an enhanced dining experience.

Parking & Transportation

An electric vehicle charging station has been installed on the Wake Forest campus near Tribble Hall on Gulley Drive.

EV Charging Station Locations

Additional electric vehicle charging stations have been installed in the following locations:

  • Deacon Place
  • Sophomore Parking Lot (Z2)
  • Lot Q
  • First-Year Student Lot (Z5)

Passio GO

The innovative Passio GO system was successfully implemented on campus, revolutionizing the way the campus community navigates transportation. With Passio GO students, faculty, and staff can effortlessly track shuttles in real-time, plan their routes, and receive timely updates, ensuring a seamless and efficient travel experience. This cutting-edge technology enhances campus mobility, providing a user-friendly solution that aligns with Wake Forest’s commitment to modern, convenient, and sustainable transportation options.

QR code linked to download the Passio GO app for mobile.

Photo of a Wake Line Shuttle passing by the sunsetting on campus  on a fall day.

Additional Shuttle Routes

Additional shuttle routes and stops have been implemented for the 23/24 academic year.

Campus Mail Services

photo of amazon parcel lockers located outside Deacon Place apartments

Amazon Parcel Lockers

New self-service Amazon parcel lockers have been installed at Deacon Place. When your package arrives at the locker you will receive email instructions on picking up your package.

Smart Mail Delivery System

Mail Services is excited to streamline the process of picking up mail and packages using the new smart mail delivery system (parcel lockers). Additional lockers were installed over the summer and are ready for use. 

Photo of new smart mail delivery system (parcel lockers) located at Campus Mail.


Photo of The Graylyn Estate which highlights the estate being named the #5 Best Boutique Hotel by the USA TODAY Readers’ Choice Awards.

Graylyn Estate & Conference Center Named a Top Five ‘Best Boutique Hotel’ by USA TODAY Readers’ Choice Awards

Graylyn Estate & Conference Center was named a top five ‘Best Boutique Hotel’ by USA TODAY Readers’ Choice Awards. We are honored to be recognized alongside such distinguished properties and by an incredibly renowned news organization. We are grateful to everyone who supports us, and special thanks to our dedicated employees who are driven daily to provide the best experience to each guest who enters our doors. 

“Graylyn Estate & Conference Center is honored and proud to be recognized by elite travel writers and voters. The Graylyn team works tirelessly to deliver exceptional experiences for our guests and corporate meeting partners. The award validates our commitment to hospitality each and every day. Graylyn is fortunate to be included on the list and to shine a light across the country on Winston-Salem and Wake Forest University.”

-Vice President, Hospitality & Auxiliaty Services, John Wise

Explore the Top 10 Boutique Hotels in the United States.




New composting receptacle in Camino’s created by J.L. Bolt in Facilities & Campus Services.

July 2022-June 2023

LocationPounds of Compost
The Pit132,163
North Dining Hall42,967
Einstein Bagels2,017
Winston Salem First Church7,916

July 2021-June 2022

LocationPounds of Compost
The Pit93,004
North Dining Hall23,311
Einstein Bagels1,982
Winston Salem First Church625


Electric Vehicle Charging Stations

A new electric vehicle charging station has been installed on the Wake Forest campus near Tribble Hall, shown on Thursday, January 14, 2016.


FY 2022/23

Energy Used (kWh)


Gasoline Savings (gal)



FY 2021/22

Energy Used (kWh)


Gasoline Savings (gal)


Mail Services

Electric Hybrid Vehicle

Mail Services’ plug-in hybrid vehicle continues to operate very efficiently. The last time it was fueled was on Dec. 18, 2019. It can travel an estimated 22 miles on a single charge.

Fuel consumption
December 19, 2010-Present

0 gal